Frequently asked questions

HOW DO I JOIN A ZOOM MEETING?


You can go to our website to RSVP and you'll receive an automated email giving all that you need to attend our meetings. You will need the meeting url link to join the meeting. If you've not signed up, Click here: Zoom Meetings Here is a quick video tutorial on how to join a meeting: https://youtu.be/hIkCmbvAHQQ Participants can join the the meeting for free from their phone, desktop, mobile and tablet devices. However, it is best experienced on a computer such as a laptop, desktop or tablet where all features are available. It is strongly advised that for an optimum experience for all attendees, that cast members do not use a cell phone. After registering you will receive an email with the Zoom details. The web browser client (app) will download automatically when you start or join your first Zoom meeting, and is also available for manual download here. Most people joining a meeting will only need to look for the Zoom Client for Meetings and/or the Zoom Mobile Apps. ZOOM If you are already a Zoom user, make sure you have downloaded the latest version. Zoom has recently updated their securities and you won't be able to join a meeting without the latest version or a passcode. You can check whether or not you have the latest version here. https://support.zoom.us/hc/en-us/sections/201214205-Release-Notes It is a good idea that you check for updates prior to signing on to our meetings.




WHICH DEVICES ARE BEST FOR CAST AND AUDIENCE?


Supported devices Laptop or Desktop Computers iPads Android Tablets Supported browsers
Google Chrome
Safari Supported operating systems on iPads and Android tablets:
iPads: iOS 12 and above
Android: 9.0 and above NOTE: To optimise the experience for all attendees we provide sound effects throughout most of our play readings. For this reason, we strongly suggest that our cast members use a computer with a direct connect cable to your router, especially when you notice a weak connection. WiFi connections with computers and tablets are okay and will depend mostly on multiple conditions, age, available bandwidth etc., These work at its optimum when within 15 ft of your internet router, however if you notice a weak connection, it is possible that you can correct it with a reboot of your device, disconnect WiFi on your other devices and close all non-relevant tabs on your device. Smartphones are fine if you are a member of the audience. Cell phones are known to be unpredictable and not reliable within the theater environment, especially when you are a cast or crew member. We have to consider that when you are part of a cast, we need you to ensure a reliable device.




HOW DO I SIGN UP TO RECEIVE YOUR NEWSLETTERS?


To get on our list, please click on this link and submit. You'll receive an email to confirm your request to receive our emails. You can review our Terms, Conditions and Privacy policy here.




I NEED TECH ASSISTANCE. WHO DO I CONTACT?


Our website developer and technology specialist is Sylvie. If you need tech support you may contact her by completing this form. She checks her messsages regularly and will get back to you as soon as possible.




SEE THIS ZOOM TUTORIAL ON HOW TO UPDATE YOUR ZOOM CLIENT (APP) ON YOUTUBE


DOWNLOAD THE NERJA PLAYERS ZOOM GUIDE HERE